Customer service systems

Live Chat System

We can implement a live chat system into your website and design it to match your companies branding. The system has an operator control panel through which you can administer settings and talk with customers through a text based chat system. The customer simply clicks a button and is talking to an operator as soon as one is available. It is similar to MSN Messenger and chat rooms except it is specially designed for support requests. You can test the system by clicking this button. If the button reads "site consultant online" you will be able to talk with a web designer. If the button reads "site consultant offline" you can leave a message which will be received by us via email. Try it now:

Features include:

Main features

• Unlimited operators, chats, and users
• Priority queue of visitors
• Chat button for email signatures
• Differing buttons on same website
• Reconnect automatically if the internet connection went down

Chat window

• Agent and visitor "Typing Indicator"
• Agent photo
• Chat transcript emails
• Sound and Visual alerts
• "Leave a message" when you are away
• Customize chat with your Logo, Name etc.
• Unicode support for multiple languages
• Quickly convert text to hyperlinks in chat
• Not blocked by pop-up blockers

Operator abilites

• Web-based Operator Console
• Canned messages for speed and consistency
• Track where your visitors clicked from to get to your website (refer URL)
• Chat conversation history with search
• Linking to previous visits, instant access to previous chats
• Reassign/Transfer chat ownership
• Mark/Highlight nuisance visitors
• Administrator can view active chats
• Information about visitor: first message, address, browser
• Administrator can take over the chat

Support Ticket System

Our support ticket system seamlessly integrates inquiries created via email, phone and web-based forms into a simple easy-to-use multi-user web interface. Manage, organize and archive all your support requests and responses in one place while providing your customers with accountability and responsiveness they deserve.

Try our ticket system - click here

Our ticket system is designed to help you streamline support requests and improve customer support efficiency by providing staff with tools they need to deliver fast, effective and measurable support. Some of the core features include;

	Web and Email Suppport Tickets can be created via email, online forms or phone (created by staff). Flexible configuration and mapping.
	Auto Response Automatic reply that is sent out when a new ticket is opened or a message is received. Customizable mail templates.
	Canned Replies Predefined responses for frequently asked questions.
	Internal Notes Add internal notes to tickets for staff
	Help Topics Configurable help topics for web tickets. Route inquiries without exposing internal departments or priorities.
	Alerts and Notices Staff and clients are kept up to date with email alerts. Configurable and flexible settings.
	Role-based Access Control staff's access level based on groups and departments.
	Assign & Transfer Tickets Assign tickets to a staff and/or department.
	No signup Required No user account or registration required for users (ticket ID/email used for login).
	Support History All support requests and responses are archived.

Get in touch with us
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